Return & Refund Policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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Last updated: January 12 2026

1. Overview

2. Return Window

3. Eligibility for Return

4. Non-Returnable Items

5. Return Shipping

6. Refunds

7. Store Credit & Exchanges

8. How to Return an Item

9. Damaged or Defective Items

10. Policy Updates

1. overview

At Concrete Crafts Club, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we accept returns under the conditions described below.

2. return window

  • You may request a return within 30 days from the date you receive your item.
  • After we receive the returned item and inspect it, we will process your refund or exchange.

3. eligibility for return

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging (including any accessories, instructions, etc.). 

4. non-returnable items

Certain items cannot be returned. These may include:

  • Products that show signs of damage, or missing parts.

5. return shipping

  • Customers are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.
  • If the customer refuses to pay the applicable customs fees and the shipment is rejected or returned, Concrete Crafts Club is not responsible for the loss of the package, and no refund will be issued in such cases.

Please note: Orders shipped internationally may be subject to customs duties, import taxes, or other fees depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

6. refunds

  • Once we receive and inspect your returned item, we will notify you by email whether your return is approved.
  • Approved refunds will be processed within 3–7 business days, depending on your payment method. 
  • Refunds will be issued to the original payment method.
  • Refunds will not be issued for orders that are refused, abandoned, or returned due to unpaid customs duties, import taxes, or other required fees.

7. store credit & exchanges

  • If you prefer, you can opt for store credit instead of a refund.

8. how to return an item

  1. Contact us at Hello@concretecraftsclub.com to request a return, and include your order number and reason for return.
  2. We will provide you with a return authorization and instructions on where to send the item.
  3. Pack the item securely, include all original packaging, and ship it back.
  4. Once we receive it, we will inspect it and process your refund or credit.

9. damaged or defective items

  • If your item arrives damaged or defective, please contact us within 14 days of delivery.
  • We may ask for photos to assess the damage.
  • If confirmed, we will provide a pre-paid return label, and issue a full refund or send a replacement.

10. policy updates

We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and the “last updated” date will reflect the most recent version.